Bonnie Paws Shipping Policy

Order Processing

• All Bonnie Paws accessories are handmade in Burton on Trent, UK.
• Orders are typically dispatched within 3–5 business days.
  
• You’ll receive a dispatch confirmation once your order is on its way.
  

Delivery Options

Free UK delivery on all orders via Royal Mail 48—with delivery confirmation but no live tracking.

Orders over £25 are automatically upgraded to Royal Mail Tracked 48, offering full tracking and delivery updates.

• Treat jars are always dispatched via Royal Mail Tracked 48, regardless of order value, due to their weight and fragility.
• Need it sooner? You can upgrade at checkout:
  • Royal Mail Tracked 24 – a faster, budget-friendly option with full tracking.
  • Royal Mail Special Delivery Guaranteed – next-day delivery with guaranteed arrival and full compensation cover. (Orders must be placed before 12 noon for same-day dispatch. Orders placed after this time will be dispatched the next working day.)
• All orders are packaged with care—in recyclable packaging

International Shipping

• I ship internationally via Royal Mail International Standard.
• Delivery times vary by destination (typically 7–14 business days).

Ethical Assurance

• Bonnie Paws accessories are made with non-toxic PU vinyl and ethically sourced materials.
• I'm proud to offer principled, transparent service—if something’s not right, I'll make it right.